Verify that the physical print device is installed locally on the connector PC and is not a printer shared from another PC including a print server.Ĭheck the print connector event log for events indicating why a specific printer was skipped and not made available to register. Printers that are installed as network Point and Print printers or use a PORTPROMPT: port will be bypassed during enumeration. Only printers that are local to the PC running the Connector will be visible to be registered. Configuring and registering printers A printer on the connector does not show up in the connector app If you are still seeing the issue, open a Support case via the Azure Support portal. Check here for any notifications of an outage. If you receive a '500', '503' or '504' error, check to see that you are not experiencing any network issues accessing the Azure portal.
For M365 customers, Universal Print is part of the Windows 10 Enterprise license.
See Universal Print license assignment for details.
This article provides steps to troubleshoot and resolve Universal Print issues.